Please read the following Returns Policy carefully as the use of our website and the purchase of products from it, means you agree to abide by our Terms and Conditions.
As a UK company all purchases made via this site are subject to current UK retailing law – so you can shop in confidence with us.
Returns Policy
Our returns policy is in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and replaces the previous Consumer Protection (Distance Selling) Regulations 2000 with the Consumer Protection Distance Selling Regulations 2000 and forms part of our Terms and Conditions of Sale.
All returned goods remain your responsibility during transit and until signed for by ourselves or an appointed agent. Our preferred method of return is via DPD local available at https://www.dpdlocal-online.co.uk/ Just follow the on screen instructions.
If you are unable to use the DPD Local service then we would suggest the Royal Mail Standard Parcel Service and that you obtain a Free certificate of posting (P6159) when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s.
Goods must be returned complete (including all packaging, cables, and manuals for that product).
All returned goods must be authorised and an RN (Returns Number) obtained by calling our sales line. Goods will be rejected without a valid returns number clearly marked on the postage packaging.
All goods must be returned within 14 working days of the RN issue date.
Except in the case of faulty or misdescribed goods, return shipping is to be paid by the customer. Where the goods are faulty or misdescribed, we shall refund to you the reasonable return shipping costs you have incurred.
Customers electing to return items via premium, timed or courier services other than DPD Local do so at their own discretion and we are unfortunately unable to refund these costs over and above the DPD Local rates and the Royal Mail Standard Parcel Service rates at our discretion
1. Returning Unwanted Items (Your Right to Cancel)
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your RN within 14 days of receipt. The goods must be in ‘as new’ condition when returned. ‘As new’ means the goods have not been used, are returned in the same condition as originally delivered, and are in fully saleable condition. The packaging of the goods must be unmarked and undamaged.
Once the goods have been received and inspected at Portable Power Technology we will issue a full refund to the original payment method. Carriage costs for returning the goods are your responsibility.
Returns should be made in the original, undamaged packaging and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. (Deduction for diminishing value as described in the Consumer Contract Regulations 2013
2. Faulty products
Except in the case of faulty or misdescribed goods, return shipping is to be paid by the customer. Where the goods are faulty or misdescribed, we shall refund to you the reasonable return shipping costs you have incurred.
If the goods are faulty:
- We will send you a replacement unit or offer a repair
- We shall refund to you the return shipping costs you have incurred using DPD Local on production of a valid DPD receipt. If this service was not used then at our discretion we will refund based on the Royal Mail Standard Parcel Service rates.
If the items are not faulty or mis-described
- We will provide you with a test report.
- You are responsible for any collection or return delivery charges incurred.
Battery Recycling Compliance
The Waste Batteries and Accumulators Regulations 2000
This directive set out a number of targets that were designed to encourage the collection and recycling of waste batteries of all types. The aim of this was to provide greater environmental protection and prevention of heavy metal pollution caused by waste batteries.
Which types of batteries can I recycle?
To protect our future, we should all be recycling our batteries – below is a list of many but not all of the different types of battery that can be recycled:
- Non-rechargeable household batteries. AAA, AA, 9V, C and D zinc carbon, zinc chloride and alkaline manganese. These are used in many devices such as TV remote controls, clocks, shavers, cameras – probably the most common group of batteries used by all of us on a daily basis.
- Non-rechargeable button cells. There are many different sizes of button cells using zinc air, silver oxide, lithium (many different chemistries), mercuric oxide – often used in watches, calculators, cameras, hearing aids and games consoles.
- Rechargeable batteries. Again there are many different sizes and applications of rechargeable batteries using nickel cadmium, nickel metal hydride and lithium ion – often used in power tools, laptop batteries, emergency lighting, video cameras and mobile phones.
- Industrial batteries. These are supplied in sizes from the very small to the very large and can be wet cell lead acid, valve regulated lead acid, gel and AGM – used in alarm panels, small and large UPS installations, cars, lorries, caravans and fork lift trucks.
In early 2010 all retailers selling more than 32Kg of batteries are required to provide a free in-store collection point for waste batteries.
Local authority recycling centres will offer a recycling services for batteries as well more information on how you can safely do this. Alternatively you for more information you can visit dedicated recycling website such as Recyclingnow.com.
If you have any queries about recycling your old batteries please call us on 017474 61051
Where should I take them for recycling?
Please do not put batteries in your domestic waste bin as they will not be recycled. Most consumer batteries can be recycled free of charge at your local tip or recycling centre – check with your local council for details.
We are obliged to take back free of charge, waste industrial batteries and portable batteries supplied to an end user for treatment and recycling. We are required to do this in any calendar year we place new industrial batteries on the market. If any of our customers or in certain cases other end users, require us to take back industrial batteries, they should contact us by email at [email protected] or call us on 014747 61051
Waste batteries should be returned to:
Unit 2 Meadow House Business Centre
London Road
West Kingsdown
Kent TN15 6ER
United Kingdom